Return Policy
Thank you for shopping at Al-Firdaws Official. We strive to ensure that our customers are completely satisfied with their purchases. However, due to the digital nature of our products, we have specific guidelines regarding refunds.
Digital Products
Please note that due to the digital nature of the products, refunds are not available. Once a digital product has been accessed or downloaded, we are unable to offer a refund. This policy is in place to protect the intellectual property of our content and to prevent unauthorized distribution.
Eligibility for Refunds
While our general policy is not to offer refunds for digital products, we understand that there may be exceptional circumstances like ordering multiple products on accident. If you believe that your situation warrants a refund, please contact us within 7 days of your purchase with the following information:
- Your name and email address used for the purchase.
- Order number and date of purchase.
- Detailed explanation of the issue.
Exceptional Circumstances
We may consider refund requests under the following exceptional circumstances:
- Duplicate purchase: If you accidentally purchased the same product twice.
- Technical issues: If you experience technical difficulties that prevent you from accessing the product and our support team is unable to resolve the issue.
How to Request a Refund
To request a refund under exceptional circumstances, please contact our customer support team at info@alfirdawsofficial.com with the required information mentioned above. We will review your request and respond within 7-10 business days.
Incorrect or Defective Products
If you receive an incorrect or defective product, please contact us immediately. We will provide a replacement product at no additional cost. Please include:
- Your name and email address used for the purchase.
- Order number and date of purchase.
- Description of the issue and any relevant screenshots.
Custom Discounts and Sales
Our products may be subject to various custom discounts and sales, which are non-refundable. These promotions are designed to offer significant value and are provided as-is. For inquiries about custom discounts, please email us at info@alfirdawsofficial.com.
Customer Satisfaction
We value your feedback and are committed to ensuring your satisfaction. If you have any questions or concerns about our products, please do not hesitate to contact us. Our customer support team is here to assist you and address any issues you may have.
Contact Information
For any questions regarding our refund policy or to request a refund, please contact us at:
Email: info@alfirdawsofficial.com